Consulting
Ergonomy’s client, a large mobile telecoms operator, was experiencing some difficulties in its division that dealt with medium-sized companies. Specifically, there were issues with customer turnover rates, channel conflict and the difficulty of forecasting business from its (indirect) channel partners.

The problems were relatively long-lived but had defied resolution. This was largely due to the amount of analysis required to properly understand all elements of the problem, and the likely cross-functional nature of any solution that might be implemented. Both of these issues made the problem a relatively resource intensive one to address and resolve.

Our client asked Ergonomy to undertake a piece of work to examine these issues and make recommendations to address them. Steve Taylor undertook this work over a four-month period, and made recommendations, with a cost/benefit analysis, for our client to implement.

Our client commented that Steve quickly focused on the pertinent issues, and that his eventual recommendations were well thought through and formed a compelling case.

Other areas:

- Interim management

- Increased speed of execution

- Business development